Terms of Service

Zekho Chat lets an agency create AI employees for its clients and connect those AI employees to website chat, WhatsApp, Facebook Messenger, Instagram, and email, so the AI employee can answer messages from the client’s own customers. Zekho Chat is offered to agencies; a client workspace is created and managed by the agency that owns it.

• You must be at least 18 years old to create an account.
• You are responsible for the accuracy of the information you provide, and for keeping your password and any connected channel credentials secure.
• You are responsible for activity that happens under your account, including anyone you invite to your workspace.
• Tell us right away if you believe your account has been accessed without your permission.

You agree not to use Zekho Chat to:

• Send unsolicited messages, spam, or content the recipient has not agreed to receive.
• Send content that is illegal, fraudulent, deceptive, or that infringes someone else's rights.
• Violate the terms, policies, or messaging limits of any channel you connect through Zekho Chat, including WhatsApp's Business Policy and Meta's Platform Terms.
• Attempt to disrupt, overload, or gain unauthorized access to Zekho Chat's systems, or to reverse engineer the platform.
• Resell or offer Zekho Chat as your own product without our agreement.

We may suspend or terminate an account that violates this section, especially where it puts our relationship with a channel provider such as Meta at risk.

When you connect a client’s channel and their customers message that AI employee, you (the agency) are responsible for having a lawful basis to communicate with those customers and for your client’s compliance with any law that applies to them. Zekho Chat processes that conversation data on your behalf, as described in our Privacy Policy, and is not a party to the relationship between your client and their customer.

An AI employee’s replies are generated automatically and can be wrong or incomplete. You are responsible for reviewing how your AI employee is performing and for taking over a conversation, or correcting the AI employee’s instructions, when it matters. Zekho Chat does not guarantee that an AI employee’s answers are accurate, and is not liable for a decision made based on one.

• New agencies start with a 14 day trial, including 2,000 AI credits shared across every client you add. A payment card is required to start a trial.
• Paid plans are billed on a recurring basis (typically monthly) through Stripe, at the price shown for the plan you choose at the time you choose it.
• AI credits reset each billing period and do not carry over, unless we say otherwise for a specific plan.
• Fees already charged are non-refundable, except where required by law.
• You can cancel a subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period.
• If a payment fails and is not resolved within a reasonable period, we may suspend the account until it is.

We own Zekho Chat: the software, the design, and the Zekho Chat name and mark. You own the content you upload (your client’s documents, instructions, and branding) and the conversation data your AI employees generate. You grant us the license needed to store, process, and display that content back to you as part of providing the service, and nothing more.

You may stop using Zekho Chat and close your account at any time. We may suspend or terminate an account for a violation of these terms, for non-payment, or where required by a channel provider such as Meta. On termination, your right to use Zekho Chat ends; your data is handled as described in our Privacy Policy.

Zekho Chat is provided “as is” and “as available.” We do not guarantee the service will be uninterrupted, error free, or that any AI generated content will be accurate. To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose.

To the extent permitted by law, Zekho Chat is not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

You agree to indemnify Zekho Chat against claims arising from your use of the service, including your communications with your clients’ customers and your compliance (or non-compliance) with the terms of any channel you connect.

We may update these terms from time to time. If we make a material change, we will update the date at the top of this page and, where the change is significant, notify account holders directly. Continuing to use Zekho Chat after a change takes effect means you accept it.

These terms are governed by the laws of the State of Oregon, USA, without regard to its conflict of law principles.

Questions about these terms can be sent to info@zekhochat.com.